Towards a regenerative future an empirical study of service quality enhancement in rajasthan tourism
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Tarih
2024
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
IGI Global
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
This study employs an exploratory design with a quantitative approach to analyze the impact of service quality on tourist satisfaction and revisit intention in Rajasthan. Data was collected from 600 valid responses from domestic and international tourists across ten cities in Rajasthan using a pre-tested questionnaire. Exploratory factor analysis with Varimax rotation identified eight dimensions influencing service quality in Rajasthan's tourism industry: accommodation, people/staff, transportation, travel environment, amenities, cuisine, attraction, and cleanliness. Regression analysis revealed significant impacts of all variables on tourist satisfaction and revisit intention (p<0.05), except for accommodation, people/ staff, transportation, and cleanliness, which were not significant on revisit intention (p>0.05). The findings contribute to understanding the relationship between service quality, satisfaction, and revisit intention, offering insights for future research and aiding policymakers and stakeholders in improving service quality at tourist destinations in Rajasthan. © 2024 by IGI Global. All rights reserved.
Açıklama
Anahtar Kelimeler
Kaynak
Dimensions of Regenerative Practices in Tourism and Hospitality
WoS Q Değeri
Scopus Q Değeri
N/A
