Is Business Sustainability Possible? The Moderating Role of Place of Work in the Relationship between Hotel Safety Culture, Job Satisfaction, Organizational Commitment and Customer-Oriented Behavior: A Cross-Regional Study

Basit Öğe Kaydı
dc.authoridUnal, Doc. Dr. Aydin/0000-0002-6377-8587
dc.authoridOrgun, Emrah/0000-0001-9597-637X
dc.authoridYAYLA, Ozgur/0000-0001-7124-9311
dc.contributor.authorDagli, Erkan
dc.contributor.authorGecikli, Recep Murat
dc.contributor.authorTuran, Orhan
dc.contributor.authorOrgun, Emrah
dc.contributor.authorUnal, Aydin
dc.contributor.authorBayram, Fuat
dc.contributor.authorIsin, Alper
dc.date.accessioned2025-03-23T19:26:16Z
dc.date.available2025-03-23T19:26:16Z
dc.date.issued2024
dc.departmentSinop Üniversitesi
dc.description.abstractSafety culture is a key feature between employees' job performance and organizational commitment. Hotel businesses are an important component of the service sector, and a customer-oriented approach in these businesses increases organizational performance. Therefore, the increased organizational commitment of employees plays an important role in the implementation of a customer-oriented approach. In this study, hotel safety culture, which is one of the important factors for business performance sustainability, is examined. In addition, the effect of hotel safety culture on job satisfaction, organizational commitment and customer-oriented behavior is examined. In this context, the research data were collected from the employees of 5-star hotels operating in Antalya and Doha through a questionnaire. The data were analyzed using PLS-SEM 4.0. As a result of the research, some significant effects were found between the variables in the hypothetical research model. Based on the results obtained, theoretically, in support of the studies in the literature, a positive relationship was found between perceived safety culture and employees' job performance. Accordingly, as practical suggestions, it is recommended that hotel managers take measures to increase the safety culture (staff training, increasing physical measures, making warning signs visible, etc.).
dc.identifier.doi10.3390/su16208876
dc.identifier.issn2071-1050
dc.identifier.issue20
dc.identifier.scopus2-s2.0-85207405084
dc.identifier.scopusqualityQ1
dc.identifier.urihttps://doi.org/10.3390/su16208876
dc.identifier.urihttps://hdl.handle.net/11486/4672
dc.identifier.volume16
dc.identifier.wosWOS:001341805800001
dc.identifier.wosqualityQ2
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherMdpi
dc.relation.ispartofSustainability
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_WOS_20250323
dc.subjecthotel safety culture
dc.subjectjob satisfaction
dc.subjectorganizational commitment
dc.subjectcustomer-oriented behavior
dc.subjectplace of work
dc.titleIs Business Sustainability Possible? The Moderating Role of Place of Work in the Relationship between Hotel Safety Culture, Job Satisfaction, Organizational Commitment and Customer-Oriented Behavior: A Cross-Regional Study
dc.typeArticle

Dosyalar

Koleksiyon

WoS İndeksli Yayınlar Koleksiyonu
Scopus İndeksli Yayınlar Koleksiyonu