Testing a structural equation model of polychronicity Moderating role of organization mission fulfilment

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dc.contributor.authorDaskin, Mustafa
dc.date.accessioned2025-03-23T19:32:08Z
dc.date.available2025-03-23T19:32:08Z
dc.date.issued2019
dc.departmentSinop Üniversitesi
dc.description.abstractPurpose - This paper aims to explore the role of ethical climate as an antecedent of polychronicity, then in turn the effect of polychronicity on frontline employees' service innovative behaviours (SIBE) and error strain and the moderating role of organizationmission fulfilment in these relationships in a hotel job context in Penang, Malaysia. Design/methodology/approach - In the current study, the data were collected from 312 frontline employees in the survey premises. A partial least square approach of the structural equation modelling technique (PLS-SEM) was used to test the associations among study variables. Findings - The study findings reveal that ethical climate had positive impact on polychronicity. Significantly, polychronicity made positive influence on SIBEs and negative influence on error strain. Organization mission fulfilment was found to boost the influence of ethical climate on polychronicity. Finally, while organization mission fulfilment was found to boost the positive influence of polychronicity on SIBEs, on the other hand, buffers the negative impact of polychronicity on error strain. Practical implications - The present study procures implications for practitioners in terms of establishing ethical climate in work environment and maximizing the frontline employees' SIBEs while minimizing error strain. In addition, this research procures valuable implications to apply efficient managerial tools and improve job results in the lodging industry context of Peninsular Malaysia. Originality/value - This study by investigating the untested associations such as the influence of polychronicity on frontline employees' SIBEs and error strain contributes to the related literature.
dc.identifier.doi10.1108/IJCHM-05-2018-0349
dc.identifier.endpage2807
dc.identifier.issn0959-6119
dc.identifier.issn1757-1049
dc.identifier.issue7
dc.identifier.scopus2-s2.0-85066993356
dc.identifier.scopusqualityQ1
dc.identifier.startpage2788
dc.identifier.urihttps://doi.org/10.1108/IJCHM-05-2018-0349
dc.identifier.urihttps://hdl.handle.net/11486/5424
dc.identifier.volume31
dc.identifier.wosWOS:000495000300010
dc.identifier.wosqualityQ1
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.institutionauthorDaskin, Mustafa
dc.language.isoen
dc.publisherEmerald Group Publishing Ltd
dc.relation.ispartofInternational Journal of Contemporary Hospitality Management
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WOS_20250323
dc.subjectHotel
dc.subjectPolychronicity
dc.subjectEthical climate
dc.subjectOrganization mission fulfilment
dc.subjectError strain
dc.subjectService innovative behaviours
dc.subjectHotels
dc.titleTesting a structural equation model of polychronicity Moderating role of organization mission fulfilment
dc.typeArticle

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