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Öğe An Exploratory Research on Social Support Perceptions of Foreign Workers in Tourism Enterprises: the Case of Sinop(2020) Kaptangil, Kerem; Asan, KubraWith the effect of globalization, migration has become one of the most important events of themodern life. Foreigners started to be seen in the employment markets with the effect of migrations and tourismenterprises became an important field of study for foreign workers. Social support of foreign employees infamily, friends and work environment has positive effects on their psychology and performance and facilitatestheir adaptation with the host community. In this context, the main purpose of the study is to understand theperception of social support in terms of the problems experienced by foreigners working in tourism enterprisesin the case of Sinop. For the purpose of the study, in-depth interviews were conducted with migrants andforeign students in Sinop. The collected data were subjected to content analysis. As a result of analysisperformed that identified four themes which include the reasons for coming to Turkey, social experiences,study problems and future perceptions. The findings showed that the participants' perception of social supportwas not low despite problems such as unregistered work, low wages and unqualification. Participants perceivedemotional, informational, togetherness and rarely financial support in family, friends and work environments.In addition, the results of the study indicate that the tourism sector is a facilitating and harmonizing field ofemployment for foreigners, with labor-intensive, seasonal and low-skilled jobs. The study is expected to makeoriginal contributions to the literature as it deals with the problem of foreign workers who are subject to veryfew studies in tourism. As a result of this study, macro recommendations for country policies towards foreignemployment and micro recommendations for tourism enterprises employing foreign personnel were tried to bedeveloped.Öğe Analysis of Symmetric and Asymmetric Causality between Informal Employment and Tourism Demand in Turkey(Maliye Bakanligi, 2020) Kaptangil, Kerem; Kirca, MustafaThis paper aims to investigate the relationship between informal employment and tourism demand over period 2013M01-2016M12 in Turkey. Hacker and Hatemi-j (2006) symmetric, Hatemi-j (2012) asymmetric causality tests and Hatemi-j (2014) asymmetric impulse-response functions have been employed. Symmetric and asymmetric causality test results suggest that there are causality from tourism demand to informal employment, from negative shock of tourism demand to positive shock of informal employment, from positive shock of tourism demand to negative shock of informal employment and from negative shock of informal employment to positive shock of tourism demand. Asymmetric impulse-response functions show that the directions of asymmetric causality are negative.Öğe Assessing the food safety knowledge of fast-food restaurant staff in Ankara/Turkey: some strategies from managerial approach(Inderscience Enterprises Ltd, 2018) Kaptangil, Kerem; Daskin, MustafaThe purpose of this study is to examine the food safety knowledge of foodservice staff in fast-food restaurants in a Turkish context. Data for this empirical investigation was gathered from a sample of full-time foodservice staff at the different fast-food restaurants in Ankara/Turkey. Respondents self-administered the questionnaires. The total number of 165 questionnaires was obtained in the research location. Results based on the descriptive statistics, staff works in fast food restaurants in Ankara are not knowledgeable on foodborne/food poisoning and the training rate is not at the satisfactory level. In addition, t-test result demonstrates that female respondents are more knowledgeable compared to males. This paper provides implications for managers in terms of minimising the negative effects of foodborne diseases and maximising the employees' food safety knowledge in a service setting where the food industry is increasing. Theoretically, the current study by examining the food safety knowledge of restaurant staff and providing insights into the foodborne disease in a developing touristic destination lends further contribution to the related literature.Öğe Dijital Vatandaşlık ve Siber Zorbalık Arasındaki İlişkide Aleksitiminin Düzenleyici Etkisi(2023) Çalışır, İrem Kaptangil; Kaptangil, KeremBu çalışmanın amacı, dijital vatandaşlık ve sanal zorbalık arasındaki ilişkide aleksitiminin düzenleyici rolünü araştırmaktır. Bu nedenle, sanal ortamı daha çok kullandığı düşünülen 18-25 yaş arasındaki gençlerden oluşan üniversite öğrencileri araştırma evreni olarak belirlenmiştir. Online anket yönteminin uygulandığı bu çalışmada basit rastgele örnekleme yöntemi ile yurtiçindeki 4 ayrı üniversiteden elde edilen 387 öğrenciye ait veri analiz edilmiştir. SmartPLS 4.0 programından yararlanılan bu çalışmada Kısmi En Küçük Kareler Yapısal Eşitlik Modellemesi kullanılmıştır. Bu bağlamda, dijital vatandaşlık davranışı ve siber zorbalık arasında negatif yönlü ve anlamlı bir ilişki bulunurken, aleksitimi değişkeninin de bu ilişkide negatif yönde, zayıf ancak anlamlı bir düzenleyici etkisi olduğu sonucuna ulaşılmıştır.Öğe Integrating Social Media-Driven Service Innovation and Sustainable Leadership: Advancing Sustainable Practices in Tourism and Hospitality(Mdpi, 2025) Zada, Muhammad; Bayram, Gul Erkol; Contreras-Barraza, Nicolas; Kaptangil, Kerem; Aylan, SerkanThis study examines the impact of the digital era, particularly the increasing prevalence of social media, on sustainable tourism and hospitality development, and examines how the tourism and hospitality industry leverages social media to foster sustainability within the sector. However, researchers and policymakers have paid little attention to this aspect. Research on social media usage and sustainable tourism development still needs to be revised and made novel. Drawing on organizational learning theory and the resource-based view, this study examines the associations between social media usage and service innovations, aiming to develop sustainable tourism. Our research findings reveal a promising and positive relationship between social media usage and service innovations, which contributes to the sustainable development of tourism. Sustainable leadership also moderates this relationship. This research significantly contributes to the existing knowledge in the field, with implications for academia, researchers, and government entities focused on digitalization and sustainable development, supporting innovation, and preparing for future challenges.Öğe Mediating role of perceived festival value in the relationship between experiences and satisfaction(Emerald Group Publishing Ltd, 2020) Asan, Kubra; Kaptangil, Kerem; Kinay, Aysun GargaciPurpose - The purpose of this paper is to examine the mediating effect of perceived festival value on the relationship between satisfaction and experiences in the context of a music festival. The study presented herein also examined festival experiences based on the experience economy model. Design/methodology/approach - A face-to-face survey was performed at the rock music festival Kuzey Fest in Sinop/Turkey, where 336 questionnaires were completed. The statistical analyses conducted to establish the relationship between experiences, perceived value and satisfaction comprised explanatory factor analyses and multiple regression analysis. Findings - This study showed that the experience economy in the context of music festivals consists of four experience dimensions. According to the findings, the participants had predominantly entertainment and aesthetics experiences through passive participation. The study concluded that there were partial and full mediating roles of perceived festival value in the relationship between some experience dimensions and satisfaction; however, it was also found that escape experiences did not significantly affect satisfaction. Finally, the aesthetics, education, entertainment and festival value variables were important pioneer variables for satisfaction. Practical implications - This study provides industry practitioners with meaningful insight on how to build rich festival experiences and satisfaction. Originality/value - Perceived value is a critical factor for developing satisfaction and gaining a competitive edge. While much is known about the effect of festival experiences on satisfaction, there is little research examining festival value within the framework of experiences and satisfaction. This research also provides valuable insights for applying the experience economy within the context of events management.Öğe ROLE OVERLOAD IN HOTELS AND ITS EFFECT ON ERROR STRAIN AND CONSTRUCTIVE DEVIANT BEHAVIOURS: MODERATING ROLE OF ETHICAL CLIMATE(2024) Kaptangil, KeremThis study was conducted to measure how the mediating effect of ethical climate affects this relationship while examining the relationship between role overload, constructive deviant behavior and error strain. While excessive role overload was accepted as the independent variable, constructive deviant behavior and error strain were accepted as dependent variables, and ethical climate was accepted as the mediating variable. Revealing these relations is important for the determination of the tendency of constructive deviant behavior of hotel employees working under excessive role overload and the degree of their error strain and for the managerial tactics to be followed in such cases. The universe of the study consists of 5-star hotels located in Bodrum, Turkey. 154 questionnaires were collected from the selected hotel managers and regression and correlation analyzes were applied to the questionnaire results. The moderation analysis was performed using the Process Macro statistical tool created by Hayes (2013), with Model 1 being used for the interaction effect measurement. According to the results of the study, there is a partial relationship between role overload and constructive deviant behavior, and a weak relationship with error strain, and ethical climate also exerts a significant positive mediation effect on this relationship.Öğe The Determinants of Constructive Deviant Behaviour of Frontline Tourism Employees: An Exploration with Perceived Supervisory Support and Intrinsic Motivation(Cinturs-Research Centre Tourism Sustainability & Well-Being, 2022) Tekmen, Esra Erenler; Kaptangil, KeremThis study examined whether the employees' internal motivation mediated the relationship between perceived supervisory support and constructive deviance. The population of this study consisted of front-line employees who work at four and five-star hotels in Bolu, Turkey. The study employed simple random sampling, one of the probability sampling methods, and data were collected by survey method. 170 questionnaires were distributed, and the number of valid questionnaires was 154. The analysis of surveys revealed that intrinsic motivation plays a partial mediating role in the relationship between perceived supervisory support and constructive deviance and has a positive significant effect on innovative constructive deviant behaviors. In addition, it was found that positive relationship between supervisory support and challenging constructive deviant behaviours and negative relationship between supervisory support and innovative constructive deviant behaviours. No relationship has been found between supervisory support and interpersonal constructive deviant behaviour. In this context, it should be taken into account that employees should feel the support of managers in order to be more flexible and willing to deal with various situations. The study makes a theoretical contribution to the literature by presenting findings about the antecedents of the tendency of front-line workers in the hospitality industry to exhibit constructive deviant behaviors.Öğe The effect of the cyberloafing behaviors of tourism business employees on business motivations and organizational identification(Escola Superior Gestao, Hotelaria & Turismo Univ Algarve, 2021) Kaptangil, Kerem; Asan, Kubra; Kinay, Aysun GargaciWith the development of communication technologies, cyberloafing, which means the use of tools such as telephone, tablet, or Internet for business or individual purposes, has become a subject of debate. From this point of view, the cyberloafing behavior of employees in tourism enterprises was examined. It was aimed to investigate the effects of cyberloafing on business motivations and organizational identification in tourism businesses. For this purpose, field research was conducted on hotel management employees in the cities of Sinop and Samsun in Turkey. The data collected through questionnaires were analyzed by factor analysis and Partial Least Squares Structural Modeling (PLS). Findings indicate that cyberloafing has partially and relatively low impact on job motivation and organizational identification. The results of the study contribute to the literature of organizational behavior in the context of cyberloafing, and offer suggestions for hotel managers.Öğe The mediating role of perceived risk in the impact of tourist behavior on liminoid behavior in the covid-19 pandemic(2022) Kaptangil, Kerem; Asan, KubraThe main purpose of this study is to determine the mediating role of perceived risk in the impact of tourist behavior on liminoid behavior in the Covid-19 pandemic process and the risk perceived at the level of acting liminoid behaviors. The main research question of the study is to what extent liminoid behaviors are perceived as risky by healthcare professionals in the context of tourist behavior despite the precautions. Participants consist of healthcare professionals working in the health sector in Turkey in 2020. A total of 135 questionnaires were obtained using random sampling with the participation of healthcare professionals working in different hospitals in Turkey. Factor analysis and Partial Least Squares structural modeling (PLS) were applied in the analysis of the collected data. According to the analysis results, perceived risk has a mediating effect between the covid tourist behavior and liminoid behavior in various contexts. As one of the prominent findings, it was concluded that the time risk perceived by the participants mediated the relationship between tourist behavior affected by the pandemic and liminoid behavior. Also the relationship between tourist behavior and the subscales of the risk factor will enable the determination of tourism strategies to be developed for tourist behavior.Öğe The moderator role of COVID-19 risk perception in the impact of festival experience quality on life satisfaction(Emerald Group Publishing Ltd, 2023) Asan, Kubra; Daskin, Mustafa; Kaptangil, KeremPurposeCultural festivals have started to be held face-to-face with masks and distance measures after the gradual lifting of restrictions following the COVID-19 pandemic. On the other hand, the risk of COVID-19 transmission continues. This study aimed to test the relationship between participants' experience quality and life satisfaction and the moderator role of the COVID-19 risk perception in this relationship within the scope of the Festival on Wheels (Gezici Festival) as a cultural festival.Design/methodology/approachThe data were collected by face-to-face and online survey techniques in Ankara, Sinop and Kastamonu cities in the context of the 26th Festival on Wheels. A total of 130 questionnaires were collected, and structural equation modelling was applied to the data analysis.FindingsAccording to the findings, the experience quality with the dimensions of entertainment and escape has a significant effect on life satisfaction. On the other hand, the perceived risk of COVID-19 does not have a statistically significant effect on this relationship.Originality/valueThe results indicate that experience quality directly affects subjective life satisfaction, while the impact of the COVID-19 pandemic on event experiences and outcomes has begun to disappear.Öğe Türkiye’de Kayıt Dışı İstihdam ve Turizm Talebi Arasındaki Simetrik ve Asimetrik Nedensellik İlişkilerinin Analizi(2020) Kaptangil, Kerem; Kırca, MustafaBu çalúmann amac Türkiye’de 2013M01-2016M12 dönemi için kayt \rdú istihdam oran ile turizm talebi arasndaki iliúkilerin araútrlmasdr. \rÇalúmada, Hacker ve Hatemi-j (2006) simetrik, Hatemi-j (2012) asimetrik \rnedensellik testleri ile Hatemi-j (2014) asimetrik etki-tepki fonksiyonlar\rkullanlarak de÷iúkenler arasndaki iliúkiler araútrlmútr. Simetrik \rnedensellik testi sonuçlarna göre sadece turizm talebinden kayt dú\ristihdama do÷ru, asimetrik nedensellik testi sonuçlarna göre ise turizm \rtalebinin negatif úokundan kayt dú istihdamn pozitif úokuna do÷ru, turizm \rtalebinin pozitif úokundan kayt dú istihdamn negatif úokuna do÷ru ve son \rolarak kayt dú istihdamn negatif úokundan turizm talebinin pozitif úokuna \rdo÷ru nedensellik iliúkileri oldu÷u bulgularna ulaúlmútr. Asimetrik etkitepki fonksiyonlar sonuçlarna göre asimetrik nedenselliklerin yönleri \rnegatiftir
