ROLE OVERLOAD IN HOTELS AND ITS EFFECT ON ERROR STRAIN AND CONSTRUCTIVE DEVIANT BEHAVIOURS: MODERATING ROLE OF ETHICAL CLIMATE
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Tarih
2024
Yazarlar
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Yayıncı
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
This study was conducted to measure how the mediating effect of ethical climate affects this relationship while examining the relationship between role overload, constructive deviant behavior and error strain. While excessive role overload was accepted as the independent variable, constructive deviant behavior and error strain were accepted as dependent variables, and ethical climate was accepted as the mediating variable. Revealing these relations is important for the determination of the tendency of constructive deviant behavior of hotel employees working under excessive role overload and the degree of their error strain and for the managerial tactics to be followed in such cases. The universe of the study consists of 5-star hotels located in Bodrum, Turkey. 154 questionnaires were collected from the selected hotel managers and regression and correlation analyzes were applied to the questionnaire results. The moderation analysis was performed using the Process Macro statistical tool created by Hayes (2013), with Model 1 being used for the interaction effect measurement. According to the results of the study, there is a partial relationship between role overload and constructive deviant behavior, and a weak relationship with error strain, and ethical climate also exerts a significant positive mediation effect on this relationship.
Açıklama
Anahtar Kelimeler
Otelcilik, Konaklama, Spor ve Turizm
Kaynak
Journal of gastronomy, hospitality and travel (Online)
WoS Q Değeri
Scopus Q Değeri
Cilt
7
Sayı
1
