UNFULFILLED PROMISES OF BACK-OFFICE E-GOVERNMENT SYSTEMS: EMPLOYEE PERCEPTIONS AND DIGITAL TRANSFORMATION IN TURKISH MUNICIPALITIES

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dc.contributor.authorArslan, Aykut
dc.contributor.authorYener, Serdar
dc.contributor.authorAkturan, Abdülkadir
dc.date.accessioned2026-04-25T14:13:23Z
dc.date.available2026-04-25T14:13:23Z
dc.date.issued2026
dc.departmentSinop Üniversitesi
dc.description.abstractAim/Purpose To diagnose the internal state of municipal digital transformation by identifying and characterizing the perception gaps between employees’ current and targeted states of back-office e-government systems (process efficiency, data integration, technological competence, digital stress). Background Despite large investments in municipal ICT and national digital strategies, back-office integration remains understudied; employee experiences may reveal implementation shortfalls that system metrics alone miss. This paper mobilizes a socio-technical and public-value perspective to address that gap. Methodology Online survey of municipal employees (final analysis, N = 386) using 30 paired Likert items (current vs. targeted). Quantitative analyses included paired-samples t-tests, effect sizes (Cohen’s d), exploratory factor analysis (EFA), K-means clustering, MANOVA/MANCOVA, and linear discriminant analysis (LDA). Missing data and standard diagnostics were reported and handled as described in the manuscript. Contribution Provides a diagnostic assessment of employee perceptions, offering an informative foundation for understanding the discrepancies between digital policy goals and operational realities. Findings Large perception gaps exist in all four dimensions: process efficiency, data integration (the largest gap), technological competence, and digital stress (current © 2026 Informing Science Institute. All rights reserved.
dc.identifier.doi10.28945/5706
dc.identifier.issn1547-9684
dc.identifier.scopus2-s2.0-105029446277
dc.identifier.scopusqualityQ2
dc.identifier.urihttps://doi.org/10.28945/5706
dc.identifier.urihttps://hdl.handle.net/11486/8055
dc.identifier.volume29
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherInforming Science Institute
dc.relation.ispartofInforming Science
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_Scopus_20260420
dc.titleUNFULFILLED PROMISES OF BACK-OFFICE E-GOVERNMENT SYSTEMS: EMPLOYEE PERCEPTIONS AND DIGITAL TRANSFORMATION IN TURKISH MUNICIPALITIES
dc.typeArticle

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