Analysing the importance of sustainability-oriented service quality in competition environment

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dc.authoridOZBEKLER, TURKAN MUGE/0000-0003-1127-4325
dc.contributor.authorOzbekler, Turkan Muge
dc.contributor.authorOzturkoglu, Yucel
dc.date.accessioned2025-03-23T19:47:14Z
dc.date.available2025-03-23T19:47:14Z
dc.date.issued2020
dc.departmentSinop Üniversitesi
dc.description.abstractThe logistics sector is one of the most important domains in the service sector in understanding the increasing scale of business activities along with globalization. Due to the nature of the service sector, where competition is increasingly concentrated, the main objective of firms is the creation of their strategy on competitive advantage in regard with knowing the level of quality of the services offered and the firm's image from the customers' point of view. Trying to adapt to the changing conditions of the market drives firms to integrate their competing areas into their sustainability dimensions (economic, social, and environmental) with the aim of increasing their perceived quality through differentiating their business to achieve a sustainable competitive advantage. The aim of this study is to examine the quality level perceived by logistics service providers in terms of triple bottom line approach and to determine the relationship between them for sustainable competition. In line with exploratory methods, factor analysis was used with the aim of finding out a new scale to the literature about the examination of the relationship between quality perception and corporate sustainability in the frame of competition. In this context, data of 120 logistics service providers were collected and analysed. According to the results, the content of the subject consists of nine factors and 29 interrelated subdimensions. As a result of the research, firms have emphasized on the importance of reaching the competition by expanding their quality perceptions within the scope of corporate sustainability in parallel with the increasing customer demands and expectations.
dc.identifier.doi10.1002/bse.2449
dc.identifier.endpage1516
dc.identifier.issn0964-4733
dc.identifier.issn1099-0836
dc.identifier.issue3
dc.identifier.scopusqualityQ1
dc.identifier.startpage1504
dc.identifier.urihttps://doi.org/10.1002/bse.2449
dc.identifier.urihttps://hdl.handle.net/11486/7318
dc.identifier.volume29
dc.identifier.wosWOS:000518235200046
dc.identifier.wosqualityQ1
dc.indekslendigikaynakWeb of Science
dc.language.isoen
dc.publisherWiley
dc.relation.ispartofBusiness Strategy and the Environment
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WOS_20250323
dc.subjectenvironmental policy
dc.subjectlogistics
dc.subjectperceived quality
dc.subjectservice sector
dc.subjectsustainability
dc.subjectsustainable development corporate sustainability
dc.titleAnalysing the importance of sustainability-oriented service quality in competition environment
dc.typeArticle

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